Written plainly. If anything here is unclear, email and ask — we would rather answer than have you guess.
| UK tracked | £2.95 |
|---|---|
| Orders over £30 | Free, tracked |
| Dispatch | Within 1 working day of your order |
| Arrival | Usually 1–3 working days after dispatch |
Every card is photographed, front and back, out of the sleeve, on the day it ships. It then goes into a penny sleeve, a rigid top loader and a sealed, tamper-evident board-backed envelope — so you can see whether it has been opened before you open it.
Anything over £50 goes signed-for as well as tracked.
Tell us. We chase the courier, and if it is lost you get a full refund or a replacement where one exists — most cards are the only one we have. Royal Mail will not treat an item as lost until a set number of working days have passed, so there can be a short wait before we can claim. That is ours to manage, not yours.
You can cancel an online order for any reason, and you do not have to give us one.
| Time to cancel | 14 days from the day it arrives |
|---|---|
| Time to send it back | A further 14 days after telling us |
| Refunded | The item, plus the standard outbound postage you paid |
| Return postage | Paid by you — see below |
| Refund arrives | Within 14 days of the item reaching us |
The cost of the label is deducted from your refund. You are welcome to arrange your own tracked return instead, but tell us first so we know to expect it.
Inspect a card exactly as you would in a shop. If something comes back worth less than it left — a card handled outside its sleeve and now marked, a display case used and scuffed, a sealed pack opened — we may reduce the refund by the value lost. We will always tell you why, and show you the photographs taken before it shipped.
This is not a restocking fee and it is not a percentage. It reflects a real loss, and most returns have none at all.
Sealed packs and boxes can be returned sealed. Once opened the contents are known and the sealed value is gone, so an opened pack is worth only what is inside it. Any refund will reflect that.
A different thing entirely. If a card does not match the condition we stated, or arrives damaged, tell us within 30 days for a full refund including both postages. A photograph helps.
Our condition notes are deliberately blunt about faults. If you think we have called one wrong, say so — we would want to know.
| info@waffle-supply.co.uk | |
| We reply | Same day, Monday to Saturday |
| Trading address | 7 Well House Drive, Penymynydd, Chester CH4 0LB |
| Business | Lewis Edwards trading as WAFFLE SUPPLY (sole trader) |
Email reaches a real person. Questions about a card’s condition before you buy are very welcome — we would far rather spend ten minutes on that than process a return.